Returns & Refund Policy

 

At DF Grinders, we are committed to providing a smooth and hassle-free experience for our customers. Please review the details of our return, refund and cancellation policies below.

Cancelling Your Order

If you need to cancel your order, please contact us as soon as possible at support@dfgrinders.ca. We aim to help you avoid the cost of return shipping by canceling your order before it leaves our warehouse. If you have any questions before placing an order, don't hesitate to reach out—we're here to help!

Changed Your Mind?

We understand that sometimes you might change your mind. New, unopened products are eligible for a full refund within 365 days of delivery.

To initiate a return, please contact us at support@dfgrinders.cawith the following information:

  • Order number
  • Item(s) you wish to return
  • Any additional details related to your product

Important: Please do not ship anything back to us before receiving authorization.

Customers are responsible for return shipping costs (details below). Once your return is authorized, please send the items to:

6705 Tomken Rd
Ste 219 #1095
Mississauga, ON L5T 2J6

After receiving and inspecting your returned item, we will send you an email confirmation and process your refund within 1-2 business days. Please note that your payment provider may take additional time to process and post your refund.

Your Satisfaction, Guaranteed!

If you're not completely satisfied with your purchase after opening it, we're here to help - just reach out! We would love some feedback on any issue you may be having, so we might ask a few questions and may be able to offer some troubleshooting solutions. Our goal is to help you get the most out of your coffee equipment, and often, minor adjustments can make a big difference.

You can return opened or used items within 60 days of delivery. Please ensure that the items are returned clean and include all manuals, accessories, and original packaging. Items that are dirty or missing parts or packaging may be subject to a restocking fee of up to 20%.

To initiate a return, please contact us at support@dfgrinders.ca with:

  • Order number
  • Item(s) you wish to return
  • Any additional details related to your product

Important: Please do not ship anything back to us before receiving authorization. 

Once authorized, please send the items to the address listed above. After we receive and inspect your item, you will receive an email confirming receipt. We will then process your return within 1-2 business days. Please note that your payment provider may take additional time to process and post your refund.

Return Shipping Costs

Customers are responsible for return shipping costs. We can often provide you with discounted shipping rates and send you a shipping label; the cost will be deducted from your refund. If you arrange your own shipping, we strongly recommend insuring your shipment, as you are responsible for the item until we receive it.

Non-Refundable Items

Please note that the following items are non-refundable:

  • Open box items
  • Parts (including burrs)
  • Coffee*
  • Clearance and final sale items
  • Consumables (including grinder cleaner)

*If you received free coffee with your product, its value will be subtracted from your refund amount, as coffee is non-refundable.

Received the Wrong Product & Product Exchanges

In the rare event that you receive the wrong product, we will correct the mistake at no additional cost to you, including return shipping. Please email us at support@dfgrinders.ca with your order number and details, and we will take care of it promptly.

Warranties & Defects

All our grinders come with a 1-year manufacturer’s warranty that covers issues due to defects or damage resulting from manufacturing. This warranty is valid for home use only. Please note that burrs are not covered under warranty. Improper use, unauthorized modifications, and improper maintenance will void your warranty. While performance issues may indicate a manufacturer defect, they can also arise from incorrect use or a number of other related factors. In the unlikely case that you receive a defective product, we will certainly cover the cost of return shipping after the defect is confirmed by inspection and testing.

If you suspect a warranty issue, please contact us at support@dfgrinders.ca with:

  • Your order number
  • The item you are having a problem with
  • A summary of the problems you are facing

We may offer remote troubleshooting support to resolve common issues. Please note that unsuccessful troubleshooting does not necessarily indicate a manufacturer defect. 

Important: Please do not ship anything back to us before receiving authorization. 

Products sent for warranty claims should be shipped to the address listed above. They will then undergo inspection and testing. If a manufacturer defect is confirmed, we will cover all shipping costs. However, no defect is found, you will be responsible for shipping costs. Certified open box purchases with approved warranty claims, subject to the same coverage and exclusions above, will be eligible for a refund or gift receipt but not to an exchange.

 

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth and efficient return process. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing DF Grinders!

 

 

Last Updated 6 October 2024