Shipping & Delivery Policy
At DF Grinders, we are committed to delivering your orders quickly and reliably, ensuring you get your hands on our premium grinders and burrs as soon as possible. Below is our comprehensive shipping and delivery policy:
Handling Time
We understand that you’re eager to receive your order! That's why we strive to process and prepare your order for shipment within 2 business days, although it is often shipped out the same day if ordered before 11am ET. Rest assured, our team is dedicated to getting your products out the door and on their way to you without delay.
Shipping Options & Estimated Delivery Times
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Free Standard Shipping:
- Eligibility: Available on all grinder orders, as well as any orders totaling $75 or more.
- Delivery Time: Expect your package to arrive within 7 business days from the time of shipment, although many of our customers experience even faster delivery times depending on their proximity to our warehouse in Mississauga, Ontario.
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Express Shipping:
- Eligibility: Available for all our products including grinders, burrs and accessories.
- Pricing: A flat rate of $30 for all grinders and burrs, and $25 for all accessories.
- Delivery Time: Your order will be expedited and delivered within 4 business days. In many cases, you may receive your order even sooner.
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Shipping for Orders Under $75:
- Pricing: Shipping costs for orders under $75 are a flat rate of $15.
- Delivery Time: Similar to our standard delivery, expect your package within 7 business days from the time of shipment.
Shipping to Canadian Territories
We are pleased to ship our products across Canada. If you are in the Canadian territories please contact us at info@dfgrinders.ca to discuss the best shipping options.
Need It Sooner?
If you have an urgent need to receive your DF Grinders products faster than our standard or express options, please don't hesitate to contact us directly. Send an email to info@dfgrinders.ca with the subject line starting with URGENT, and we'll do everything we can to accommodate your request.
Tracking and Updates
We will send you tracking information as soon as your order ships from our warehouse. We typically use Canada Post or UPS but in some cases urban carriers such as Fleet Optics. You can use your tracking number on your shipping carrier's website to view updates on your order's location and expected delivery time.
Packaging
We care about the environment and so we reuse packaging from our distributors. As a result your package might be labeled with brands like "Turin", under which many of our DF Grinders are often sold. Rest assured it will be exactly the grinder you ordered!
Pre-Orders
- Separate Orders Recommended: To receive your other items sooner, we recommend ordering pre-orders separately.
- Arrival Times: Our website's estimated arrival times are based on the best information available to us. These times are change due to manufacturing or shipping delays beyond your control. We keep our website updated on the latest estimated arrival times and provide you with email updates on your pre-order's status. If you have any questions please feel free to contact us at info@dfgrinders.ca.
- Shipping Pre-Orders: We will ship your pre-order within 1-2 business days of its arrival at our warehouse, but often on the same day that it arrives. We know you are eager to receive your new gear! You will receive email confirmation with tracking details as soon as it ships.
Warehouse Location
Our products ship directly from our warehouse in Mississauga, Ontario. This central location allows us to efficiently deliver to our customers across Canada, ensuring prompt service and quick delivery times.
Additional Information
We are proudly Canadian-owned and operated. No brokerage fees, duty fees, or COD charges on any and all Canadian orders.
What to Do If Your Order Hasn’t Arrived
We understand how important it is to receive your order on time, and we want to ensure that your experience is smooth and worry-free. If your order hasn’t arrived yet, here’s what you can do:
- Check Your Tracking Information: Start by checking the tracking information provided in your shipping confirmation email. You can use this information on the shipping carrier’s website to view the latest updates on your package’s location and expected delivery date.
- Contact the Shipping Carrier: If you notice any delays or issues with the tracking, we recommend reaching out to the shipping carrier directly. They can provide you with the most accurate and timely updates regarding your shipment.
- Further Help: If you continue to experience issues or if your package hasn’t arrived after the expected delivery time, please don’t hesitate to contact us at info@dfgrinders.ca. We’re here to assist you and ensure that your order reaches you as soon as possible.
What to Do If Your Order Arrives Damaged
We take great care in packaging our products, but in the rare instance that your order arrives damaged, we’re here to help. If you receive a damaged product, please get in touch with us at info@dfgrinders.ca within 48 hours of delivery. To help us resolve the issue quickly, please include your order number and photos of the damage. Please include photos of both the product and the outside packaging.
Questions?
We're here to help! If you have any questions or need further assistance, please reach out to us at info@dfgrinders.ca. Our customer service team is ready to ensure your shopping experience with DF Grinders is seamless and satisfying.
Last Updated 11 December 2024